---- Telephone Etiquette Training Program | Pune | India
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Telephone Etiquette Training Program

Our Telephone Etiquette Training Program focuses on telephone etiquettes with appropriate dos and don'ts required to communicate over the telephone.

Duration : 1 or 2 Day Program

    Program Outline

  • Confidence Building
  • Importance of Positive Attitude and Positive Thinking
  • Importance of Effective Telephone Etiquette
  • Important Dos and Don’ts while communicating over the Telephone
  • Building the right Image for the Organization
  • Power of Non-Verbal Communication
  • Importance of Tone, Speed and Volume while communicating over the Telephone
  • Importance of Active Listening
  • Handling Difficult Customers

*Please note that this program can be further custom designed as per the needs of the organization.*
Methodology: Lectures, Exercises, Self-Assessment Tests, Role-plays, Recording of Telephone conversations, Playback and Feedback
Infrastructure Requirements: Training hall, LCD, Telephone Recording facility, 2 telephones with active lines with recording facility.
Target Groups: Front Office Staff, Receptionists, Secretaries, Telephone Operators, Customer Service Staff and Support Function Staff
Recommended Number of Participants: Ideal – 20
At The End of The Program: All the participants will receive Ecole Solitaire 'Telephone Etiquette Training Program' Certificate of Participation.
Program Director:
Minocher Patel
Founder Director, Ecole Solitaire.

Note: A follow up half-day programme after 3 months is recommended.

Copyright © Minocher Patel 2016 All Rights Reserved.
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