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| Customer Service Skills |
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| Program Outline
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Confidence building, Positive
Thinking and Motivation |
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The Power of Positive Attitude and Emotions |
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Importance of Customer Service Skills |
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Promoting the quality image of the organization |
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Understanding the skills and various methods
required for
effective communication with customers |
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Effective Non Verbal Communication and
Active Listening |
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Handling difficult situations and difficult
customers |
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The Power of Strokes |
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| Max. no of participants: 20 |
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| Duration: 2 days |
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| Program Objectives: At the end of this program
participants will have: |
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Acquired skills to increase
sales, profitability and bigger market share by building
long term customer relationships |
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Benefited from increased confidence and
a more positive attitude towards their work and customers. |
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They will have both the motivation and
the advanced customer service skills needed to deliver,
consistently customer service of the highest standards. |
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| Training Methodology:Lectures, Role Plays,
Group Discussions, Video Shooting Playback and feedback. |
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| Back |
