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| Telephone Etiquette |
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| Key Points |
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Confidence Building |
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Importance of Positive Attitude and Positive Thinking |
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Importance of telephone etiquette |
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Important Dos and Don'ts while communicating over the Telephone |
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Building the right Image for the Organization |
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Power of non-verbal communication |
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Importance of Tone, Speed, Volume while communicating over the Telephone |
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Importance of Active Listening |
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Handling difficult customers |
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| Methodology |
| Lectures, Exercises, Self-assessment tests, Role-plays, Recording of Telephone conversations and Playback, Feedback |
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| Infrastructure Requirements |
| Training hall, LCD, Telephone Recording facility, 2 telephones with active lines with recording facility |
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| Duration |
| 2 -Day Program |
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| Recommended Number of Participants |
| Minimum - 15 |
| Maximum - 20 |
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| Program Director |
| Mr. Minocher Patel |
| Founder Director - Ecole Solitaire |
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| A follow up half day programme is recommended after 3 months. |
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| Back |
